We are not in the business of selling or giving out your information. Any information you give JMW / Astral Sea / Incense of the World will not be sold, borrowed or given away for any reason. Your privacy is important to us as well as it is to you. All orders go directly to JMW for your protection.
The only exception to this is those that try and commit fraud by credit card or check. This information will be given to the authorities and any others that it deems necessary to collect from those that think they can steal on the Internet.
Our 100% Guarantee
We are so sure you will be happy with our quality in all our products that we offer you a 100% refund for products not opened or used. The time limit for returns are 5 days from delivery date.
If you are not happy with our products just give us a call and ask for John Watson of and request a return code (all refunds must have a this code).
Damaged products will be replaced at no expense to you. Proof of damage can be obtained through USPS or UPS.
He will need:
1. The reason why you are returning the product.
2. When you received your order.
3 What Did you ordered.
4. The Tracking number on your order.
You will then receive an email reply with return information.